Return Policy

RETURN POLICY

Free Returns for yooyapp Members

Order cancellation

You may cancel your order any time before it has been shipped or put into

production. A full refund will be issued for cancelled orders. Please note that

once the item has been dispatched, cancellations are no longer possible.

Return Policy (if applicable)

We gladly accept returns. Customers may request a return within 14 days of

receiving their order.

To qualify, items must be unused, in their original condition, and returned in the

original packaging. Proof of purchase(such as a receipt) is required. Please do

not send your item back to the manufacturer.

Customers are only responsible for shipping fees once per order (this includes

return shipping). No additional restocking fees will be charged

Refunds (if applicable)

After we receive and inspect your returned item, we will notify you via email

You'll also be informed whether your refund request has been approved or

declined.

If approved, your refund will be processed within a few business days, and the

credited amount will be applied to your original payment method.

Delayed or Missing Refunds (if applicable)

If your refund hasn't appeared yet, please check your bank account again.

Next, reach out to your credit card provider-sometimes it takes a little longer for

refunds to be posted officially. You may also want to check with your bank, as

processing times can vary

If you've completed all these steps and still haven't received your refund, please

Return Address

For the return address, please reach out to our customer support team at

service@yooyapp.com

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